Last Updated: January 14, 2025
Skyflo.ai (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, applications, websites, and related services (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue using our Services.
1. Scope
This Privacy Policy applies to information collected through our Services. If you reside outside of the United States, United Kingdom, or European Economic Area (“EEA”), your use of our Services indicates your agreement to the data practices detailed in this Privacy Policy. For users in the UK and EEA, Skyflo.ai is the controller of your personal data as defined under the relevant data protection laws.
2. Information We Collect
We collect, and may have collected in the past 12 months, the following types of information:
- Basic Account Information: Including your name, email address, password, and contact details when you sign up for an account.
- User Content: Information you provide when using our Services, such as queries, prompts, file uploads, and output generated by our large language model (“LLM”) integrations.
- Communications: Correspondence with our team or through our AI agents, including chat interactions, support requests via email, or other communication tools.
- Usage Data: Details about how you interact with our Services, including pages or features you access, your browser type and version, operating system, and diagnostic/troubleshooting data such as timestamps, error messages, and crash logs.
- Cookies and Similar Technologies: We use cookies and related technologies to personalize your experience and analyze usage patterns. You may disable cookies in your browser settings, but doing so might affect the functionality of certain features.
Personal information does doesn't include data that has been de-identified, aggregated, or otherwise anonymized.
3. How We Use Your Information
We use your personal information to operate, maintain, and enhance our Services, as well as for the following purposes:
- Account Creation and Management: To set up your account, manage your profile, and authenticate your access.
- Service Delivery: To process your requests, provide AI agent functionality (e.g., compliance checks, resource provisioning tasks), and ensure the correct performance of our Services.
- Customer Support: To address any inquiries, troubleshoot issues, and offer technical assistance.
- Security and Compliance: To protect our systems, users, and partners against unauthorized access or illegal activities, and to meet applicable legal obligations (e.g., responding to lawful requests).
- Service Improvements: To understand usage patterns, enhance user experiences, and refine our AI models, algorithms, or user interfaces. We rely on our legitimate interests to improve and innovate our Services where permitted by law.
- Marketing and Communications: To send you updates, promotional materials, or informational newsletters about our products and features. Where required by law, we obtain your consent.
4. How We Share Your Information
We do not sell or rent your personal data to third parties for targeted advertising. However, we may share information with:
- Service Providers: Trusted third parties who assist us with hosting, analytics, payment processing, security, user support, and other operational needs.
- Business Partners or Affiliates: Within our corporate group or with entities that help deliver certain features or functionalities, subject to strict confidentiality obligations.
- Legal and Regulatory Authorities: When we believe disclosure is necessary to comply with laws, regulations, court orders, or legal requests.
- Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred subject to the new entity's compliance with this Privacy Policy or a policy of comparable safeguards.
- With Your Consent: In situations where you expressly authorize the sharing of specific data.
5. International Data Transfers
Skyflo.ai and our service providers operate globally. If you reside in the EEA or UK, we may transfer your personal information to countries that do not have equivalent data protection laws. In such cases, we rely on lawful transfer mechanisms like the Standard Contractual Clauses (SCCs) to ensure your data is adequately protected.
6. Security Measures
We use administrative, technical, and physical safeguards designed to protect your data against unauthorized access, alteration, or disclosure. However, no method of transmission or storage is 100% secure. By using our Services, you acknowledge and accept that we cannot guarantee absolute security.
7. Data Retention
We retain your personal information as long as it is necessary to provide our Services to you, comply with legal obligations, enforce our agreements, or protect our rights and interests. Once we have no ongoing legitimate business need for your data, we will either delete it or anonymize it in accordance with applicable laws.
8. Children's Privacy
Our Services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have collected data from a minor, please contact us, and we will promptly remove the information.
9. Your Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain uses of your personal data. You may also have the right to object to the processing of your data or to withdraw consent. To exercise these rights, please contact us at privacy@skyflo.ai. We will not discriminate against you for exercising these rights, although some features of our Services may become unavailable if certain data is restricted or deleted.
10. Third-Party Links and Integrations
Our Services may contain links to websites, apps, or integrations not operated by Skyflo.ai. We are not responsible for the data practices of these third parties, and we encourage you to review their privacy policies for more information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. We will post any modifications on this page and indicate the date of the latest revision at the top. We may also provide you with additional notice if the changes are significant.
12. How to Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please email us at privacy@skyflo.ai. We value your feedback and will respond as promptly as we can.
Thank you for trusting Skyflo.ai with your information. We are dedicated to protecting your privacy and continually improving our Services to serve you better.